Turck Inc. Privacy Statement

Are you located in the EU or UK? Please click here to view our EU/UK Privacy Notice.

Turck respects your right to privacy. This Privacy Notice explains how Turck, Inc. (“Turck,” “we,” “our,” or “us”) collects, uses, and discloses personal information about you, and how you can exercise your privacy rights. If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Notice.

1. Our services

Turck is an authorized distributor of electrical components and other products, headquartered in the USA but with subsidiary or affiliated companies in other countries across the world.

Turck is a leading manufacturer specializing in sensor, connectivity, and fieldbus technology. We offer solutions for factory and process automation across various industries, including food, pharmaceuticals, chemicals, automotive, and logistics. For more information about Turck, please see the “About Turck” section of our website.

2. What personal information does Turck collect?

In this Privacy Notice, “personal information” refers to any information that identifies, or can reasonably be associated with or linked (directly or indirectly) to an individual. We may collect the following types of personal information from you, depending on how you interact with our services:

• Contact Information: such as your name, email address, phone number, and mailing address.
• Account Information: such as usernames, passwords, and other identifiers used to access our services.
• Usage Data: such as IP addresses, browser type, device identifiers, and pages visited, collected through cookies and similar technologies, as discussed below.

3. How does Turck collect personal information?

The personal information that we may collect about you broadly falls into the following categories:

Information that you provide voluntarily

We may ask you to provide personal information voluntarily through our website functionality or services we provide. For example, we may ask you to provide your contact details in order to register an account with us, to fulfill an order you place with us, to submit inquiries to us, and/or to subscribe to our newsletters or other marketing communications from us. If you provide us with your email address, we may use it to send you communications. You always have the option to opt-out of marketing communications.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information (unless it is obvious from the context).

Information that we collect automatically

We and our third party service providers or partners may collect certain information automatically from your device when you visit our website or use any services we provide. In some states and countries, including countries in the European Economic Area and the United Kingdom (“UK”), this information may be considered personal information under applicable data protection laws.

Specifically, the information automatically collected may include information like your IP address, device type, unique device identification numbers, browser-type, operating system, date and time of visit, referring website or website you visit after our website, the search engine queries used to get to our website, broad geographic location (e.g., country or city-level location), and other technical information. It may also include information about how your device has interacted with our website, including the pages accessed, products viewed, search terms used, and links clicked. We also collect information related to your use of the website, such as your site usage information, site communication information, account activity information, other web usage activity logged by our web servers, and whether you open an email and your interactions with email content, access times, error logs, and other similar information.

Collecting this information provides a better understanding of the visitors who come to our website, where they come from, and what content on our website is of interest to them. This information is used for our internal analytics purposes, to improve the quality and relevance of our website and services to our visitors, and to enhance the security of our website. Some of this information is necessary for the proper functioning of the website and may be collected using cookies and similar tracking technology.

Information that we obtain from third party sources

Our website may contain links to third party websites, embedded content that comes from or relates to third party websites and services, and buttons from third party websites and services (such as social media sharing buttons). From time to time, we may receive personal information about you from third party sources.

These third party sources may include, but are not limited to, suppliers, third party web analytics services, and social media platforms, such as YouTube, Facebook, X, LinkedIn, and Instagram. The types of information we may receive from these third parties includes information regarding your web activity, how you interact with their services, and aggregated analytics. We use this information to help improve our website and services, to provide information and advertising, and to be able to analyze aggregate click statistics and trends.

We may also receive information from third party service providers for sales prospects and marketing lead generation.

4. Who does Turck share my personal information with?

We may disclose personal information to the following categories of recipients:

• to our related companies and third party suppliers, manufacturer representatives, partners and services providers. We may disclose personal information to a supplier, manufacturer representative, or service provider to support the delivery or shipment of products ordered, for order fulfillment purposes, or for purposes of securing pricing, working with customers on design registration, assessing product availability, and other issues concerning products. Turck may share personal information to provide functionality on, or help to enhance, our services or the security of our website. For example, our website uses the anti-bot solution “Friendly Captcha.” Friendly Captcha is a system designed to make it more difficult for automated programs and scripts to use our website. In order to operate the solution, it is necessary to process the personal information of users who visit our website. Further information regarding the solution is available at the following link: https://friendlycaptcha.com. We also may disclose personal information to those who otherwise process personal information for purposes that are described in this Privacy Notice or disclosed to you when we collect your personal information.
• to distributor partners when you submit a lead form on our website for marketing purposes.
• to any competent law enforcement body, regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, (iii) as part of a lawsuit or investigation, or (iv) to protect your vital interests or those of any other person.
• to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, or as part of reorganization, bankruptcy, or change in ownership control, provided that we inform the recipient it must use your personal information only for the purposes disclosed in this Privacy Notice.
• to any other person with your consent to the disclosure.

5. Cookies, similar tracking technology, targeted advertising, and third-party service providers

We use first and third-party technologies such as cookies, web beacons, pixel tags, and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to facilitate site navigation, to better understand and improve our services, to inform us of your interactions with our websites (including clicks, cursor movements, and screen recordings), and to serve targeted advertising, interest-based advertising, and cross-context behavioral advertising (generally referred to as “Targeted Ads” and “Targeted Advertising”).

We may use a variety of third-party services to help provide our website and services, to provide information to us, and to provide you with advertising regarding our website and our products and services. We may also collect or otherwise gather information related to you from these third-party service providers. These third-party service providers may collect, store, and share information as further dictated by the privacy policies of those third parties.

Google

Google, Inc. may utilize the data collected to track and examine the use of our website, to prepare reports on its activities and share them with other Google, Inc. services. Google, Inc. may also use the data collected to contextualize and personalize the ads of its own advertising network to serve ads to you based on your visit to our website and other sites on the Internet. You may view Google's privacy policy here: https://policies.google.com/privacy?hl=en-US, with more information located here: https://www.google.com/policies/privacy/partners/ (including information regarding how to control how information is shared through your Ads Settings).

You can prevent the collection of the data generated by Google Analytics in relation to your use of our website and the processing of this data by downloading and installing the browser plug-in, with more information regarding how you can opt out of Google Analytics data collection as instructed here: https://tools.google.com/dlpage/gaoptout. This link provides instructions for installing an opt-out cookie on your device. As a result, the collection of data by Google Analytics is prevented in the future for the Site and for your browser as long as the opt-out cookie remains installed in your browser.

Hotjar

We use Hotjar to better understand the needs of our users and to optimize the offering on this website. Using the Hotjar technology, we obtain a better understanding of the users' experiences (e.g., how much time users spend on which pages, which links they click on, what they like and dislike, etc.) and this information helps us to align our offering with feedback from our users. Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices, in particular, the IP address of the device (collected and stored only in an anonymized format), screen size, device type (unique device identifiers), information about the browser in use, location (country only), and preferred language used to view our website. Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or by us to identify individual users and it is not connected to other data about individual users. More information is available in the Hotjar Privacy Policy here: https://www.hotjar.com/legal/policies/privacy/.

You can object to the storage of a user profile and of information about your visit to our website by Hotjar and the creation of Hotjar tracking cookies on other websites by contacting us through one of the contact methods provided below.

Bing Ads Conversion Tracking

Our online services also use conversion tracking from Microsoft Corporation. As part of this solution, Microsoft Bing Ads stores a cookie on your computer when you access our website via a Microsoft Bing advert. This method allows Microsoft Bing and us to detect that someone clicked on an advert, was forwarded to our website and reached a predetermined destination page (a conversion page). Through this solution, we learn only the total number of users who clicked on a Bing advert and then were forwarded to the conversion page. No personal information regarding the user's identity is communicated. If you do not wish to be subject to this tracking procedure, you can also prevent the necessary cookie from being stored on your computer by selecting the relevant setting in your browser software. This generally disables the automatic generation of cookies. More information about data protection and the use of cookies by Microsoft Bing can be found on the Microsoft website: https://www.microsoft.com/en-us/privacy.

Google Ads

We have integrated Google Ads into this website. Google Ads is an online advertising service that allows advertisers to display adverts in both the search engine results from Google and within the Google advertising network. Google Ads allows an advertiser to specify certain keywords to prompt an advert to be displayed in the search engine results from Google provided that the user retrieves a search result relevant to the keywords by using the search engine. Within the Google advertising network, the adverts are distributed across related websites by means of an automatic algorithm and in accordance with the keywords that have already been specified. We use Google Ads to advertise our website by displaying interest-based advertising on websites operated by third-party companies and in the search engine results from the Google search engine. When a data subject accesses our website via a Google advert, a “conversion cookie” is stored by Google on the IT system of the user in question. A conversion cookie becomes invalid after thirty days and is not designed to enable identification of the data subject. While the conversion cookie is still valid, it is used to track whether the user accesses certain subpages, such as the shopping cart of an online shop system. The conversion cookie allows Google and us to track whether a data subject who accessed our website via a Google Ads advert generated a sale, i.e., whether a purchase was completed or cancelled.

The data and information collected using the conversion cookie is used by Google to compile traffic statistics for our website. These traffic statistics are used by us in turn to determine the total number of users who accessed our website via Google Ads adverts so that we can assess the success or failure of the respective Google Ads adverts and optimize our Google Ads adverts for the future. Neither our company nor any other advertisers that use Google Ads receive information from Google with which the data subject could be identified.

The conversion cookie is used to store personal information, such as the websites visited by the data subject. Every visit to our websites therefore involves personal information, including the IP address of the Internet connection used by the data subject. Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland is the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.

You can prevent cookies from being generated by our website as described above at any time by adjusting your Internet browser settings accordingly and therefore permanently preventing cookies from being stored. Adjusting your Internet browser settings will also prevent Google from storing a conversion cookie on the IT system. In addition, a cookie already stored by Google Ads can be deleted at any time using the Internet browser or other software programs.

Furthermore, you have the option to opt out of interest-based advertising from Google. To do this, use your Internet browser to access this link https://adssettings.google.com and then configure the settings as required. More information and the data protection provisions applicable at Google can be found at https://policies.google.com/privacy?hl=en.

6. How does Turck keep my personal information secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

7. International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective. Specifically, our website servers are located in the USA, and our group companies and third party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These include implementing the European Commission's adequacy decision or the UK Standard Contractual Clauses where appropriate, which can be provided on request. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can also be provided upon request.

8. Data retention

The length of time we retain personal information will be determined based upon criteria such as: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators; or the type of contract we have with you, the existence of your consent, and our legitimate interest or business need in keeping such information (for example, to provide you with a service you have requested or to comply with applicable legal, tax, compliance, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your data protection rights

You have the following data protection rights:

• If you wish to access, confirm our processing of, correct, update, or request deletion or anonymization of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
• In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided under the “How to contact us” heading below.
• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals, or their authorized representatives if permitted by applicable law, wishing to exercise their data protection rights in accordance with applicable data protection laws.

Residents of certain U.S. states may have rights (now or in the future) under privacy laws in effect in their state. The exact scope of these rights varies by state, and may change; in addition, new privacy rights may become applicable as state privacy laws and implementing regulations are passed or amended. We will adhere to the privacy rights described in this Privacy Notice to the extent that they apply to you and to us.

10. Children

The website is not intended to solicit, collect or process personal information from any individual under the age of 16. If you are a parent or guardian, please contact us if you believe information regarding a child has been collected by us through our website.

11. Third party website

Our website may contain links to other websites. Turck cannot take responsibility for personal information collected on these third party websites, nor does Turck monitor or accept responsibility for the accuracy or content of these other websites.

12. Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “Date of Last Modification” date displayed at the top of this Privacy Notice.

13. How to contact us

You can contact us using the following information, or by submitting an inquiry on our form submission page here.

Phone: 1-800-544-7769 | E-mail: tusa.marketing@turck.com

EU/UK Privacy Notice